In 2016, under Mayor DiLauri's agenda for diagnosing and improving operations, the administration reviewed all departments within the Town of Boonton. The objective of the studies was to:
understand police, public works, administration, finance and construction department operations
determine level of satisfaction/dissatisfaction
identify operational strengths and weaknesses
identify near term challenges (such as succession planning)
propose changes that would reinforce the unit’s strengths while remediating the found weaknesses
This police study cost the town $3750 (Resolution 16-85 – see below). The studies of the other departments cost an additional $14,000 (Resolution 16-165 – see below).
The practice of conducting such studies by professionals is common among municipalities and their need especially critical in Boonton with the high amounts of projected and actual turn-over at the director level and beyond. In addition, this kind of comprehensive and holistic departmental review has likely never been conducted in Boonton and is necessary to inform future decisions that impact us all.
The studies accomplished the following:
Compare workload, staffing resources and efficiency benchmarks with other comparable municipalities
Obtain a “ballpark” understanding of satisfaction with operations’ work performance through interviews with key officials and personnel.
Focus on and identify the causes of any dysfunction or performance issues that might exist in each operation
Examine alternative actions to manage challenges and/or achieve improvements in operations and set forth advantages and disadvantages of identified alternatives
Develop and present an outline of strengths and weaknesses, and programmatic alternatives which will be submitted in draft form for review and reaction from the Mayor and selected governing body member(s)